Refund & Return Policy
Last Updated: 18/06/2024
At SellOkay, customer satisfaction is our top priority. We strive to ensure that all items listed on our platform meet high-quality standards. Please read our refund policy carefully to understand the conditions under which refunds are granted.
No Refunds After Purchase
Final Sale:
– All items purchased through SellOkay are final sales. Once an item has been tested, approved, and bought, no refunds will be issued.
Exceptions to the No Refund Policy
Damaged During Shipping:
– If an item is damaged during shipping, please contact us within 48 hours of receiving the item. We will investigate the issue and, if the item is found to be damaged due to shipping, we will provide a replacement or store credit.
Incorrect Item Received:
– If you receive an incorrect item, please contact us within 48 hours of receiving the item. We will arrange for the correct item to be delivered to you and the incorrect item to be returned to us at no additional cost.
How to Request a Refund
If you believe your situation falls under one of the exceptions listed above, please follow these steps:
Contact Customer Support:
– Email us at support@sellokay.com or Whatsapp us at +234 916 599 0735 within 48 hours of receiving your item. Provide your order number, a description of the issue, and any relevant photos.
Investigation:
– Our customer support team will review your request and may request additional information or evidence. This process typically takes 3-5 business days.
Resolution:
– If your refund request is approved, we will arrange for a replacement item or issue store credit. Refunds to the original payment method are not available.
Contact Us
If you have any questions or need further assistance, please contact our customer support team: